Fixing browser redirection to

Comments Off by MobileIQ on April 17, 2020

A handful of users have reported being redirected to instead of the correct Headlight login link. The correct URL is and can be typed directly into the URL search area.
It seems to be a caching issue with Chrome and possibly related to the Version 81 release about a week ago that require TLS [...]

Categories: TOPICS

Fleet Manager IP Filtering

Comments Off by MobileIQ on December 2, 2019

The Fleet Manager server has been updated with increased security protocols.
Specifically, we have enabled IP filtering which only allows authorized computers to connect to the Fleet Manager along with enforcing complex passwords. You’ll need to contact MobileIQ with the local computer IP address and update the saved credentials in Remote Desktop Connection (RDC).
Identify local [...]

Categories: TOPICS

Top 10 Books for Entrepreneurs & Startup Founders

Comments Off by MobileIQ on November 22, 2018

Rich Dad, Poor Dad ~ Robert Kiyosaki
Four Hour Work Week ~ Tim Ferriss
The eMyth Revisited ~ Michael Gerber
Breaking the Time Barrier ~ Michael McDerment & Donald Cowper
Getting Real ~ 37 Signals
Will It Fly? ~ Pay Flynn
Cashflow Quadrant ~ Robert Kiyosaki
Scientific Advertising ~ Claude Hopkins
Perry Marshall – marketing & entrepreneurship (everything published)
Dan Kennedy – marketing [...]

Categories: Announcements

Upload Smart Sync files using the NcFTP utility

Comments Off by MobileIQ on June 20, 2017

Uploading files to the Headlight Dropbox requires connecting using FTP PASV (passive) mode. This protocol has been the FTP default for over a decade. Unfortunately, the built-in Windows FTP command line utility has never supported passive mode and can’t be used for transferring files to Headlight. An easy workaround is using any 3rd party utility [...]

Categories: TOPICS

Nevada Waterflex data bridge setup

Comments Off by MobileIQ on September 12, 2016

This post explains the steps required to configure Headlight Smart Sync with Nevada Waterflex. Since Waterflex uses a proprietary database format (Data Flex or Pervasive), the files containing customer, route and delivery information are zipped and sent to the Headlight Dropbox for processing.
STEP 1: Install MobileIQ script and configure folders
Note: The default Waterflex data folder [...]

Depots & Routes

Comments Off by MobileIQ on February 22, 2016

Depots are the starting point for each delivery on the route
Headlight will automatically create new depots using the address information under Setup | Settings | Company. If you have more than one depot, you’ll need to change the address to the correct location.

Each route is assigned a different map marker
Map Markers are the symbols used [...]

[UPDATE] Suggest Routes

Comments Off by MobileIQ on September 17, 2015

We’ve just released a new and improved version of Suggest Routes. The recommendations are better and it’s much easier to visualize suggestions on the map. If you’re already familiar with this feature, there are two major changes to know about:
1. Better Suggestions
Suggestions are made by considering nearby route day groups to find the best options. [...]

Routing API: Optimize Daily Routes

Comments Off by MobileIQ on June 8, 2015

This allows 3rd party applications to use Headlight to optimize daily routes and retrieve the results. The billing system, CRM or driver handheld devices can be updated with the optimized routes before the routes are run in the morning.
It’s a convenient way to automate the process of optimizing routes every day.
The endpoint is


Headlight API [...]

Welcome to Headlight Quick Start

Comments Off by MobileIQ on January 1, 2015

Quick Start lets you learn Headlight in an organized manner. Each lesson consists of a brief explanation, short video tutorial (typically 2 to 4 minutes) and a spot for questions and comments. These build progressively, but feel free to dive in anywhere or skip ones that aren’t needed immediately. You can always come back any time for a refresher course.

Quick Start #1: Using the Headlight Dashboard

Comments Off by MobileIQ on January 1, 2015

This lesson covers the basics of using Headlight. It includes searching for orders, Info Balloons, finding addresses and places, screen layout, map display options and some “hidden” map features. Since most Headlight features rely on the Dashboard, it’s highly recommended for new users.

Quick Start #2: Getting orders on the map

Comments Off by MobileIQ on January 1, 2015

Learn to add individual orders, deliveries and service calls and place them accurately on the map. Although most will match properly (a process called “geocoding” or “pinning”), there’s usually a few mistakes along the way. Learn how to quickly identify and correct missing, incomplete or invalid delivery addresses.

Quick Start #3: Changing the start location for routes

Comments Off by MobileIQ on January 1, 2015

A depot is any place where the routes start and finish. It could be an office location, warehouse, processing plant or service center. You’ll learn how to change the default location, add new ones and pick different symbols for displaying depots and routes. If the depots aren’t pinned accurately, the route mileage won’t be accurate. This lesson also covers customizing the Map Markers used for displaying orders on the map.

Quick Start #4: Importing orders, deliveries and service calls

Comments Off by MobileIQ on January 1, 2015

You’ll probably be pulling data from another system into Headlight. That could include CSV files, Excel spreadsheets or a standalone billing, order entry or CRM system. This is a short and invaluable lesson.

Quick Start #5: Using the Fleet Manager

Comments Off by MobileIQ on January 1, 2015

Fleet Manager is used for planning daily routes, reviewing existing routes and creating route scenarios. Topics include changing display options, renaming product categories, customizing Route Statistics and filtering routes. Knowing your way around will save considerable time when planning routes.

Quick Start #6: Planning daily routes

Comments Off by MobileIQ on January 1, 2015

Alrighty – it’s routing time! This lesson starts by importing a file with new orders and finishes with a street-ready route scenario. For companies with multiple vehicles and depots, we recommend watching this lesson before moving onto Multiple Vehicle Routing.

Quick Start #7: Routing multiple vehicles

Comments Off by MobileIQ on January 1, 2015

This lesson explains how to route multiple vehicles out of multiple depots. It includes assigning drivers to specific areas, balancing routes by different criteria (stops, hours, revenue) and useful tips for getting the job done quickly. The three examples can easily be adapted to handle almost any routing situation. For anyone spending hours each day on route planning, this is the must-watch lesson.

Quick Start #8: Driving directions and route books

Comments Off by MobileIQ on January 1, 2015

Most companies expect drivers to sequence each day’s order and add special deliveries manually. That takes at least 30-45 minutes each day. Instead, try handing out daily route books with maps and driving directions. You’ll make everyone’s workday shorter, drop the fleet mileage by 20-40% and make things easy for relief drivers (like the office manager!).

Quick Start #9: Inviting additional users

Comments Off by MobileIQ on January 1, 2015

This lesson explains how to add (and remove) additional users. It’s particularly useful across different departments and office locations. Learn how sales and service can take advantage of different Headlight features to make their jobs easier.

Quick Start #10: Answer common service questions

Comments Off by MobileIQ on January 1, 2015

Use Headlight to quickly answer common service questions. Customer service reps can instantly find a driver assignment, ETA (Estimated Time of Arrival), locate nearby drivers for same-day orders, email a delivery schedule and even print directions for an emergency delivery from the office.

Quick Start #11: Using Suggest Routes

Comments Off by MobileIQ on January 1, 2015

Do your customer ever call and ask: “I need something right away. When can you be out here?” This lesson explains how to efficiently route last minute deliveries. Different industries have different terms (e.g. will call, ASAP, special, emergency, on demand), but it all means the same thing. Here’s how to look like you’re going out of the way without actually going out of the way.

Quick Start #12: Synchronizing Fleet Manager database & scenarios

Comments Off by MobileIQ on January 1, 2015

Fleet Manager is a standalone application for building route balancing scenarios using Headlight route and delivery data. Before creating scenarios, you’ll want to have the latest delivery information available. This is done by “synchronizing” the Headlight database with the Fleet Manager database. A similar process is used to transfer Fleet Manager scenarios to Headlight for [...]

Setup Delivery Calendar

Comments Off by MobileIQ on January 1, 2015

This tutorial explains the process for configuring the Headlight delivery calendar. Bottled water and coffee service companies can also add holidays for the upcoming year to make sure the delivery schedule matches the billing system.

Updating Product Categories

Comments Off by MobileIQ on January 1, 2015

Instead of using multiple SKUs, Headlight allows you to group similar product together. For purposes of route planning, it doesn’t matter what kind of 5 gallon bottles are being delivered. The product file needs to be customized to (a) reflect your preferred product groupings and (b) normalized volume.

Updating Service Times

Comments Off by MobileIQ on January 1, 2015

Every delivery or service call takes some amount of time to complete. In Headlight, that’s known as the service time (or premise time). It’s the number of minutes required to complete the delivery or service call. Service times are important for determining the arrival time (ETA) for each delivery during the day and estimating how long the route will take to complete.

Updating Business Hours & Closed Times

Comments Off by MobileIQ on January 1, 2015

Many businesses have restrictions when deliveries can be made either because the business isn’t open or won’t allow vendors onsite during certain times. These restrictions are often collected manually using different formats (e.g. military time, am/pm, English phrases, etc). They must be standardized to allow importing into Headlight Route Planner from a spreadsheet or CSV [...]