NEW FEATURE: Print Driving Directions

Comments Off by MobileIQ on November 9, 2009

Headlight lets you print maps, driving directions and delivery instructions for any route day. It’s a great help for the drivers, especially when making deliveries or service calls to a new area.

NEW FEATURE: Route Paths

Comments Off by MobileIQ on October 16, 2009

Headlight now lets you show route paths. Just click on any ETA link in the left sidebar. Headlight will instantly filter the view to only show deliveries on the same route and date (i.e. one route day). The matching route path shows every stop in sequence. It’s a great way to quickly see how a route is being driven.

Route Balancing 2009

Comments Off by MobileIQ on October 4, 2009

Excerpt from Route Balancing Workshop held earlier this year. No audio.

Categories: TOPICS

Tony Romersa joins MobileIQ board

Comments Off by MobileIQ on October 1, 2009

AJ (call him “Tony”) Romersa recently joined the MobileIQ board. His strong background in private acquisitions (from both sides of the fence) will be a tremendous benefit in positioning MobileIQ for both developing strategic partnerships and a possible future acquisition.

Categories: Announcements, TOPICS

Upgrading from the Test Drive plan

Comments Off by MobileIQ on September 14, 2009

Every Headlight account starts as a free Test Drive. You can upgrade your account or change plans from within Headlight. Just click Setup, select the Billing tab and follow the instructions. After purchasing a paid plan, you’ll receive an upgrade token by email. This two-step process ensures the transaction takes place securely.

Categories: TOPICS

Introducing MobileIQ’s easy-to-get-started Help area

Comments Off by MobileIQ on September 13, 2009

There’s a lot of Headlight information scattered around the website. Tutorials, blog posts, articles, case studies and many other support resources. What’s been missing is a single place that pulls everything together. And a means to search the available information. And most important, a simple guide to getting started with step-by-step lessons. The new Help area address all of these problems.

Categories: Announcements, TOPICS

Headlight Release 2009.08.24

Comments Off by MobileIQ on August 21, 2009

The big news is Headlight’s slick new Import Data Wizard.

Categories: Announcements

Converting spreadsheet data to CSV format

Comments Off by MobileIQ on August 18, 2009

CSV stands for Comma Separated Values, sometimes also called Comma Delimited.
A CSV file is a specially formatted plain text file which stores spreadsheet or basic database-style information in a very simple format, with one record on each line, and each field within that record separated by a comma. It’s important that the individual “records” within [...]

Customizing your account settings

Comments Off by MobileIQ on August 15, 2009

Quick Start Tutorial #2

Categories: TOPICS

Headlight driving directions using Google Maps

Comments Off by Chris Sciora on August 6, 2009

The smaller map shows sequenced delivery orders for a route. Click the link below to see detailed driving directions in a new window. From the new window, you can print two different ways. File | Print uses the default layout or customize it with the Print link (upper right corner).
View Larger Map w/Detailed Driving Directions
Tiny [...]

Categories: TOPICS

The right way to evaluate routing software

Comments Off by Chris Sciora on July 29, 2009

Many people send requests along the lines of “Hey, my company is evaluating different routing applications. I’d like to send you some data, have you route it and send it back. Based on that, we’ll make a decision about using the Headlight service.” At first glance, that seems reasonable for both parties. The person gets real-world results and we get a potential customer. The problem? It’s a waste of everyone’s time.

Categories: TOPICS

NEW FEATURE: Unpinned Customer Filter

Comments Off by MobileIQ on July 24, 2009

Quickly identify contacts that aren’t pinned to street address and correct them.

NEW FEATURE: Reorganized Setup Menu

Comments Off by MobileIQ on July 24, 2009

My Info and Setup have been merged into a single item called “Setup”. All account information is quickly accessible from the four main tabs: My Info, Settings, Import/Export and Billing. It’s much easier to navigate.

NEW FEATURE: Import Data Wizard

Comments Off by MobileIQ on July 24, 2009

Importing has been completely overhauled to make importing files quick and easy. After you select a file, Headlight automatically matches fields and flags records that can’t be imported. Smaller jobs are geocoded in real-time, so map symbols appear instantly.

Importing delivery and route data into Headlight

Comments Off by MobileIQ on July 6, 2009

Learn how to import deliveries and service calls into Headlight for route planning.

Using “dummy” stops to change the default routing

Comments Off by MobileIQ on July 2, 2009

Adding “dummy” or “relay” stops is a handy way to fine-tune the routes. You can avoid certain roads and force routes to run a particular way. It also lets you add extra time for heavy traffic, waiting for a train crossing, going through security checkpoints, etc. It’s a great way to handle unusual route planning situations.

AVG antivirus conflicts with Route Balancing applications

Comments Off by MobileIQ on June 18, 2009

Learn how to change AVG settings to run Headlight Route Balancing applications

Wired Magazine microphone review (12/18/2008)

Comments Off by MobileIQ on June 5, 2009
Categories: TOPICS

Headlight Release 2009.05.25

Comments Off by MobileIQ on May 26, 2009

Cool features in this release include Automated Delivery Reminders, My Calendar, Suggest Routes, Estimated Arrival Times, Dashboard Notices and Login Help.

Categories: Announcements

NEW FEATURE: Dashboard Notices

Comments Off by MobileIQ on May 26, 2009

This keeps everyone informed of important Headlight announcements, updates and new features. After logging into Headlight, you’ll see an occasional notice that can be hidden at any time.

NEW FEATURE: Estimated Arrival Time

Comments Off by MobileIQ on May 26, 2009

Lookup any customers and see approximate arrival times for the next delivery.

NEW FEATURE: My Calendar

Comments Off by MobileIQ on May 26, 2009

Let your customers access delivery schedules online at any time. It includes a professionally designed PDF calendar perfect for printing. No need to hand out new schedules every time the delivery route changes.

Watch a video explaining this feature

NEW FEATURE: Automated Delivery Reminders

Comments Off by MobileIQ on May 26, 2009

Many people call to ask “Hey, when’s my next delivery?” You can provide answers 24/7/365 and reduce inbound calls by using email reminders instead. Customers first receive a personalized email invitation. After accepting the invitation, they can update reminder preferences any time using a personalized web page.

Watch a video explaining this feature

Email support rocks for web applications

Comments Off by Chris Sciora on May 15, 2009

Customer service means many different things to people. Our philosophy is providing the assistance necessary to help clients get things done quickly. In many, many cases, the single best way of making this happen is through email support, not phone support.

Categories: TOPICS

Headlight won’t let me login

Comments Off by MobileIQ on May 4, 2009

Can’t login to Headlight? Five quick solutions.