Tell customers in advance about potential route day changes and the phone will ring less after Go Live. Promise. And if you also send out route calendars with the new delivery schedules, it will hardly ring at all. Promise.

Another good idea is to use a 3rd party service instead of doing it yourself. It’s a tough job to organize, print and mail thousands of calendars in a very short time period. Instead, hand off that digital customer file (see why it’s important?) to a vendor and outsource the problem for less than doing it internally.

Tip: Don’t expect customers to read “Next Delivery Date” from the invoice. They don’t.