You can make global changes to the Headlight database using Fleet Manager. The basic steps are enabling edit from the customer view and using Search & Replace to update specific fields.
Need to quickly plan a route? These 25 orders were routed in less than thirty seconds!!!
The driving mileage also dropped by 85 miles and saved 2 1/2 hours of route time. Just click on any ETA link in the left sidebar to show orders for a single route day. Use the Quick Route dialog to optimize and get driving directions in seconds. When everything’s ready, just print from your browser and hand it to the driver.
Headlight lets you print maps, driving directions and delivery instructions for any route day. It’s a great help for the drivers, especially when making deliveries or service calls to a new area.
Headlight now lets you show route paths. Just click on any ETA link in the left sidebar. Headlight will instantly filter the view to only show deliveries on the same route and date (i.e. one route day). The matching route path shows every stop in sequence. It’s a great way to quickly see how a route is being driven.
Adding “dummy” or “relay” stops is a handy way to fine-tune the routes. You can avoid certain roads and force routes to run a particular way. It also lets you add extra time for heavy traffic, waiting for a train crossing, going through security checkpoints, etc. It’s a great way to handle unusual route planning situations.
Learn how to change AVG settings to run Headlight Route Balancing applications
Learn how to install the Headlight secure access client before using the Route Planning modules.
This keeps everyone informed of important Headlight announcements, updates and new features. After logging into Headlight, you’ll see an occasional notice that can be hidden at any time.
Lookup any customers and see approximate arrival times for the next delivery.
Anyone in the office can instantly identify the best routing for a new customer, will call or emergency delivery. After approving the suggestion, print a one page map for the driver.
Let your customers access delivery schedules online at any time. It includes a professionally designed PDF calendar perfect for printing. No need to hand out new schedules every time the delivery route changes.
Many people call to ask “Hey, when’s my next delivery?” You can provide answers 24/7/365 and reduce inbound calls by using email reminders instead. Customers first receive a personalized email invitation. After accepting the invitation, they can update reminder preferences any time using a personalized web page.
Can’t login to Headlight? Five quick solutions.
Many of our clients use a monthly delivery schedule. Surprisingly, that doesn’t necessarily mean the customer gets only one delivery or service call each month. It depends on the specific delivery system being used. Accounts might get serviced twice in a particular month. Those extra deliveries are confusing and means their monthly invoice could suddenly double. Which often means an angry call to customer service.
Here’s a way around all that.
Monday the route ends at 2:30pm, but Tuesday it goes on until 6:30pm. What’s going on? Easily spot unbalanced work days using Fleet Management, by viewing the day-by-day breakdown on the “Routes” tab.
A customer calls in and wants a delivery, but you don’t want to pull your driver off-route. Make it a win-win for you and your customer. Customer Service “Schedule Appointment” instantly identifies which driver is in the area, providing great customer satisfaction while saving you time and expense.
Do your stop number go something like 10,22,50,51,52,70? Re-numbering them is a snap in Fleet Management and allows you’re the spacing to properly assign new customers.
Looking to get a file with your customers and their routing data? Symphony Enterprise makes it easy – sent right to your email address!
Do you suspect that you often have two drivers in the same area, but you’re not sure? Eliminate the doubt and see it at a glance. Symphony Enterprise Fleet Management automatically geocodes all of your customers to the map, letting you view territory boundaries, and overlap, at a depot or territory level.
You know you want to add customers, and it would be best to have them in concentrated, growing areas. Use your existing customer base as a template to focus your sales effort and saturate the best areas.
If you are reviewing a route or territory on the map, and want to share it or use it later, save it as a pdf file. In Symphony Enterprise, one of your printer selections is a pdf creator. It saves your map (or report) to your desktop so that you can view it, email it, [...]
Sometimes a driver may complain that a certain route-day is overloaded, but only once or twice a month. Using Symphony Enterprise you can check out the product loads for upcoming delivery cycles well in advance of the actual delivery date. Fleet Management lets you view route statistics right down to a specific delivery date level.
With a lot of depots and routes, it is often too confusing to see all that data at once. So simplify your view. Symphony Enterprise lets you “filter” what you want to work with, conveniently hiding the other route information. Your maps are lots less cluttered and thus easier to understand. Just open Fleet Management, [...]
Thinking about moving your depot or opening a new one? What’s the best location? Will I need fewer trucks? Fewer routes? Fleet Management scenarios let you simulate the impact on your routes and drivers – without disturbing your operation. You can create multiple scenarios to compare and contrast, and pick your best option.
Do you ever get a call from your driver while he’s on his on route: “Hey, I can’t find ABC Company?” Rather than having him hunt around (with your truck and fuel!) locate it in seconds. Better yet, Symphony Enterprise lets ANYONE in your office handle that call.