Monthly deliveries committing perjury

Comments Off by Chris Sciora on April 25, 2009

Many of our clients use a monthly delivery schedule. Surprisingly, that doesn’t necessarily mean the customer gets only one delivery or service call each month. It depends on the specific delivery system being used. Accounts might get serviced twice in a particular month. Those extra deliveries are confusing and means their monthly invoice could suddenly double. Which often means an angry call to customer service.

Here’s a way around all that.

A shiny new MobileIQ website just arrived

Comments Off by MobileIQ on April 14, 2009

The site will include Headlight Tutorials, new feature announcements, regular articles (blog posts), video interviews and some things we’ll keep under the covers for now. We don’t want to completely spoil the surprise, but did want to offer a little advance notice.

Categories: Announcements

Headlight Tip: Identify Unbalanced Work Days

Comments Off by MobileIQ on April 3, 2009

Monday the route ends at 2:30pm, but Tuesday it goes on until 6:30pm. What’s going on? Easily spot unbalanced work days using Fleet Management, by viewing the day-by-day breakdown on the “Routes” tab.

Headlight Tip: Driving Directions

Comments Off by MobileIQ on April 3, 2009

Not sure how to get to a special delivery? Get point-to-point directions for any customer with the click of your mouse. Symphony Enterprise Schedule Appointment gives you the green light for all special deliveries and will call customers.

Headlight Tip: Reduce Costly Will Calls

Comments Off by MobileIQ on April 3, 2009

A customer calls in and wants a delivery, but you don’t want to pull your driver off-route. Make it a win-win for you and your customer. Customer Service “Schedule Appointment” instantly identifies which driver is in the area, providing great customer satisfaction while saving you time and expense.

Headlight Tip: Renumbering Stops

Comments Off by MobileIQ on April 3, 2009

Do your stop number go something like 10,22,50,51,52,70? Re-numbering them is a snap in Fleet Management and allows you’re the spacing to properly assign new customers.

Headlight Tip: Export Your Route Data

Comments Off by MobileIQ on April 3, 2009

Looking to get a file with your customers and their routing data? Symphony Enterprise makes it easy – sent right to your email address!

Headlight Tip: Identify Costly Territory Overlap

Comments Off by MobileIQ on April 3, 2009

Do you suspect that you often have two drivers in the same area, but you’re not sure? Eliminate the doubt and see it at a glance. Symphony Enterprise Fleet Management automatically geocodes all of your customers to the map, letting you view territory boundaries, and overlap, at a depot or territory level.

Headlight Tip: Highlight New Sales Areas

Comments Off by MobileIQ on April 3, 2009

You know you want to add customers, and it would be best to have them in concentrated, growing areas. Use your existing customer base as a template to focus your sales effort and saturate the best areas.

Headlight Tip: Saving Route Maps

Comments Off by MobileIQ on April 3, 2009

If you are reviewing a route or territory on the map, and want to share it or use it later, save it as a pdf file. In Symphony Enterprise, one of your printer selections is a pdf creator. It saves your map (or report) to your desktop so that you can view it, email it, [...]

Headlight Tip: Check Vehicle Loads

Comments Off by MobileIQ on April 3, 2009

Sometimes a driver may complain that a certain route-day is overloaded, but only once or twice a month. Using Symphony Enterprise you can check out the product loads for upcoming delivery cycles well in advance of the actual delivery date. Fleet Management lets you view route statistics right down to a specific delivery date level.

Headlight Tip: Filtering Your View

Comments Off by MobileIQ on April 3, 2009

With a lot of depots and routes, it is often too confusing to see all that data at once. So simplify your view. Symphony Enterprise lets you “filter” what you want to work with, conveniently hiding the other route information. Your maps are lots less cluttered and thus easier to understand. Just open Fleet Management, [...]

Headlight Tip: Selecting Branch or Depot Locations

Comments Off by MobileIQ on April 3, 2009

Thinking about moving your depot or opening a new one? What’s the best location? Will I need fewer trucks? Fewer routes? Fleet Management scenarios let you simulate the impact on your routes and drivers – without disturbing your operation. You can create multiple scenarios to compare and contrast, and pick your best option.

Headlight Tip: Find A Customer on the Map

Comments Off by MobileIQ on April 3, 2009

Do you ever get a call from your driver while he’s on his on route: “Hey, I can’t find ABC Company?” Rather than having him hunt around (with your truck and fuel!) locate it in seconds. Better yet, Symphony Enterprise lets ANYONE in your office handle that call.

Headlight Tip: Track Customer Delivery Windows

Comments Off by MobileIQ on April 3, 2009

Do you have customers with special hours for delivery? Who knows that – your driver? Maybe? Maintain all of that data systematically, for all of your customers. Symphony Enterprise Customer Service Pin Customers let you manage and report on business hours and blackout times for your whole customer base.

Headlight Tip: Route New Customers

Comments Off by MobileIQ on April 3, 2009

Another new sale – great! But who should deliver it, and
when?
Put away your guesswork AND your wall map – Symphony
Enterprise pinpoints routing suggestions for you – right
down to the best stop number. It takes less than a minute,
and anyone in your office can do it.

Headlight Tip: Creating Route Books

Comments Off by MobileIQ on April 3, 2009

Do you have a new or substitute driver? Help them complete the day on time by providing a printed Route Book with map segments, listed customers, and turn-by-turn driving directions. Simply select the route-date you want, and there you are – as current as your own customer data.